Return & Refund Policy
Thank you for shopping at microxtra.com. Our top priority is your complete satisfaction with every purchase you make. To ensure your experience is smooth and transparent, this policy provides comprehensive information about how you can return products, request refunds, and what to expect throughout the process.
Policy last updated: March 21, 2026
Our Promise: Hassle-Free Returns & Full Refunds
Shopping online should be enjoyable and risk-free. We believe that clarity in returns and refunds not only respects your rights but builds your trust in Microxtra for the long term. For this reason, our return policy allows you to return any eligible item within 30 days of delivery—no questions asked. We do not charge restocking fees or refund fees under any circumstances. Our friendly team is here to make every step clear, fair, and straightforward.
Return Eligibility
- Return Window: You can return products within 30 days of delivery. After 30 days, we unfortunately cannot offer a refund or exchange.
- Item Condition: Items must be unworn, unwashed, undamaged, with all original tags and packaging intact. We kindly ask that you try items on without removing tags until you’re sure you wish to keep them.
- Non-Returnable Products: For hygiene and safety, final sale items, personalized or custom pieces, and gift cards are not eligible for return.
- Incorrect, Defective, or Damaged Items: If you have received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery to arrange an immediate solution. We will cover all return shipping costs and offer a free replacement or a full refund.
How To Start a Return
- Contact Us: Email support@microxtra.com with your order number and a brief explanation for your return. Attaching photos of your item(s) can help us process your request faster, especially for claims involving damage or errors.
- Receive Instructions: Our support team will reply within 1 business day, providing easy-to-follow return instructions and a return address.
- Pack and Ship: Securely repackage your item(s). Unless the item is damaged or our error, customers are responsible for return shipping costs. We suggest using a tracked and insured carrier for your protection, as we cannot process returns that are lost in transit.
- Inspection & Approval: Upon receiving your returned item(s), our team will inspect the package within 2 business days to confirm eligibility and item condition.
- Refund Processing: If approved, your refund will be issued to your original payment method within 12 days of completion of the inspection. No refund or processing fees will be deducted under any circumstances.
If you want to make an exchange instead of a return, please mention this in your email. We will work with you personally to ensure you get the dress or product you truly want.
Quick-View: Return and Refund Timeline
| Step | What Happens |
|---|---|
| Return | Within 30 Days. |
| Approval | We review & send return instructions within 1 business day. |
| Return Shipping | You send item back as per instruction. |
| Inspection | We inspect item within 2 business days. |
| Refund | Full refund processed within 12 days of approval. No fees deducted. |
Your Refund: Fast, Transparent & No Fees
- 100% Refund Guarantee: If your item qualifies for a return, you will receive a full refund, with no reduction for restocking, handling, or processing fees. What you paid is what you get back.
- Refund Method: All refunds will be sent to your original payment method. For example, if you paid by credit/debit card or PayPal, your refund will appear on the same payment source.
- Refund Timeline: Your refund will be initiated within 12 days after your return is received and confirmed. Depending on your bank, it may take an extra 1–3 business days for your credit to appear in your account.
- Refund Notification: We will send a confirmation email once your refund is issued. If you do not see the refund in your account after 15 business days, please contact us for support.
Common Questions
- Can I return sale items? Only regular-priced items are eligible for returns and refunds. Final sale or clearance products are not returnable except in cases of defects or errors.
- Is there any time the return/refund window may change? We stick to our standard policy (30 days returns, 12 days refunds), except for special promotions or holiday periods, which will be clearly announced on our FAQs.
- What if I received the wrong item or my item is damaged? Contact us within 48 hours of delivery. We will arrange a return or replacement at no extra cost.
- Who pays for return shipping? If your return is due to our error (e.g., wrong/dead-on-arrival/defective item), we will cover all return shipping costs. For other returns (e.g., changed mind), customers are responsible for return shipping.
- Can I cancel or change my order? Please email us right away or visit Cancel /Change Order. If your order hasn’t shipped, we’ll gladly assist you.
Transparency & Accountability
Our policy aims to treat every customer with fairness and clarity. We do not hide any fees, and we stand by our commitment to issue refunds in a timely and accurate manner. All queries, complaints, or disputes regarding returns and refunds are handled directly by a senior member of our customer care team for rapid resolution.
We store all return and refund requests on file for accountability, and monitor timelines to uphold our standards. Should you have any feedback or ideas to improve our process, please let us know.
How to Contact Us for Returns or Refunds
- Email: support@microxtra.com
- Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST). We aim to answer every query within 24 hours.
- You may also mail return items to our store address below. Please contact support first to receive a return authorization.
Store Information
| Store | Microxtra |
| Address | 20220 Bellaire Blvd Apt 1104, Richmond, TX 77407, United States |
| support@microxtra.com | |
| Support Time | Monday – Saturday / 8:00 AM – 7:00 PM (EST) |